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Frequently Asked Questions
Your final settlement letter will include a breakdown of how your PPI refund was calculated. It will usually consist of 3 components:
1. The actually PPI premiums.
2. Interest (if your original loan was increased to pay for PPI).
3. Statutory Interest (this is usually 8% per year).
The third element, Statutory Interest will usually have 20% tax deducted from it before it is paid to you.
The amount you’ll get back is dependent on your personal circumstances. The value of the refund is mainly based on your income in the year of the refund as well as the amount of Statutory Interest paid.
You will need the Final Settlement / Response letter from your lender as this proves the amount of tax that was deducted from your refund. We’ll also need proof of ID to comply with Money Laundering Regulations.
If you’re missing any documents, we’ll liaise directly with your lenders and HMRC to get any missing information.
This depends on how quickly your lenders and HMRC respond to our claim. Most claims are settled within 6-12 weeks.
Our fee on successful claims is 25% plus VAT or £50 plus VAT (whichever is higher). For example, if your refund is £500, our fee would be £150 and you would receive £350.
Our fee is settled directly from the refund, so you never need to pay us out of your own pocket.
You must file a claim within 4 years from the end of the tax year in which you received your refund.
For example, if you received your refund on 31st January 2019 (2018/19 tax year), you must claim by 5th April 2023.